Delivery Information: Artec Natural Herbs

At Artec Natural Herbs, we are committed to ensuring that your order reaches you safely, quickly, and in perfect condition. We aim to provide a seamless delivery experience for our valued customers. Below are the details of our delivery process, policies, and guidelines to help you understand what to expect when shopping for our products, including Shilajit and Ashwagandha.

Order Processing

• Order Confirmation: Once you place your order, you will receive an email or SMS confirmation with your order details. Please ensure all provided information is accurate to avoid delays.
• Processing Time: Orders are typically processed within 1-2 business days after confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping and Delivery

Delivery Options: We offer standard and expedited delivery options. Delivery timelines and charges vary based on your location and chosen shipping method.

Packaging and Handling

Secure Packaging: All products are carefully packed to ensure they arrive in perfect condition. We use tamper-proof, eco-friendly packaging to protect the integrity of our products during transit.

Product Safety: Sensitive products like Shilajit and Ashwagandha are packed in airtight containers to maintain their freshness and quality throughout the shipping process.

Tracking Your Order

Order Tracking: Once your order is dispatched, you will receive a tracking number via email or SMS. You can use this number to monitor the status of your shipment through our courier partner’s website.

Delivery Updates: We will keep you informed about your order’s progress at every step, from dispatch to delivery.

Delivery Guidelines

Delivery Address: Please provide a complete and accurate address, including landmarks, to ensure smooth delivery.

Recipient Availability: Ensure someone is available at the delivery address to receive the package. If no one is available, our courier partner will attempt delivery again or leave a note for rescheduling.

P.O. Boxes: Delivery to P.O. Boxes or restricted areas may not be possible.

Delayed or Failed Delivery

Possible Delays: While we strive to deliver within the estimated time, delays may occur due to unforeseen circumstances like weather conditions, strikes, or courier issues.

Failed Delivery: If your order is not delivered within the expected time frame, please contact our customer support team for assistance.

Returns Due to Delivery Issues

Wrong Address: Orders returned to us due to incorrect or incomplete addresses can be reshipped after correcting the details. Additional shipping charges may apply.

Rejected Delivery: If you refuse delivery without a valid reason, the cost of return shipping will be deducted from your refund.

International Shipping

Availability: Currently, we deliver within [India/your service region]. International shipping is not available at this time.

Future Expansion: Stay tuned for updates as we work to bring our products to more locations worldwide.