Privacy Policy of Artec Natural Herbs

At Artec Natural Herbs, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with us through our website, products, or services. By using our services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

a. Personal Information

• Contact Details: Name, email address, phone number, and shipping address.
• Payment Information: Credit card or other payment details (processed securely through third-party payment gateways).
• Account Information: Username, password, and preferences if you create an account on our website.

b. Non-Personal Information

• Technical Data: IP address, browser type, device information, and operating system.
• Usage Data: Information about how you use our website, such as pages visited, time spent on each page, and actions performed.

c. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience, understand your preferences, and gather analytics.

2. How We Use Your Information

The information we collect is used for various purposes, including but not limited to:

• Order Fulfillment: To process your orders for Shilajit, Ashwagandha, or other products and ensure timely delivery.
• Customer Support: To respond to your inquiries, provide support, and resolve any issues.
• Personalization: To offer a personalized shopping experience, including product recommendations and customized offers.
• Marketing: To send promotional emails, special offers, or updates about our products and services (with your consent).
• Analytics: To improve our website, understand user behavior, and optimize our services.
• Legal Compliance: To comply with applicable laws, regulations, and legal obligations.

3. How We Protect Your Information

We implement robust security measures to safeguard your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: Secure transmission of sensitive information using SSL (Secure Sockets Layer).
• Restricted Access: Limiting access to your personal data to authorized personnel only.
• Regular Monitoring: Continuous monitoring and updates to our security practices to address potential threats.

4. Sharing Your Information

We respect your privacy and do not sell, rent, or trade your personal information to third parties. However, we may share your data in the following situations:

a. With Service Providers

We work with trusted third-party service providers to perform functions such as payment processing, order delivery, and marketing. These providers are bound by confidentiality agreements and only use your data as necessary to perform their services.

b. For Legal Obligations

We may disclose your information if required to do so by law, regulation, or legal process.

c. In Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity as part of the transaction.

5. Your Rights and Choices

You have the following rights concerning your personal data:

• Access and Update: Request access to or updates of your personal information.
• Opt-Out: Unsubscribe from marketing communications by following the opt-out instructions in our emails.
• Data Deletion: Request the deletion of your personal data, subject to legal and contractual obligations.
• Cookie Preferences: Manage your cookie preferences through your browser settings.

To exercise any of these rights, please contact us at [email protected].

6. Third-Party Links

Our website may contain links to third-party websites for your convenience. Please note that we are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before sharing any personal information.

7. Children’s Privacy

Our services are not directed toward individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a minor, we will take steps to delete it promptly.

8. International Users

If you are accessing our services from outside India, please note that your information may be transferred, stored, and processed in India or other countries where we operate. By using our services, you consent to this transfer.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

10. Acceptance of Terms

By using our website and services, you signify your acceptance of this Privacy Policy. If you do not agree to the terms, please refrain from using our services. Continued use of our services following any updates to this policy will constitute your acceptance of those changes.

Thank you for trusting Artec Natural Herbs with your health and privacy. We are committed to serving you with integrity and care.