Returns and Cancellation Policy: Artec Natural Herbs

At Artec Natural Herbs, we strive to ensure your satisfaction with every purchase. We offer a fair and transparent Returns and Cancellation Policy to address any concerns you may have regarding your order. Please read the following terms carefully to understand the process and conditions for returns, refunds, and cancellations.

Returns Policy

Eligibility for Returns

We accept returns for products that meet the following conditions:

• The product is damaged, defective, or incorrect.
• The product is unopened, unused, and in its original packaging.
• The return request is initiated within 7 days of delivery.

Non-Returnable Items

Certain items are not eligible for returns, including:

• Opened or used products.
• Products purchased during clearance sales or promotions.
• Products damaged due to misuse or improper storage.

Return Shipping

For defective, damaged, or incorrect items, we will arrange a pickup or reimburse the shipping cost.

For other valid returns, customers may be responsible for return shipping charges.

Refund Policy

Refund Eligibility

Once the returned item is received and inspected, we will notify you of the refund approval or rejection.

• Approved refunds will be processed within 7-10 business days.
• Refunds will be credited to the original payment method.

Partial Refunds

In some cases, partial refunds may be issued, such as:

• When the product is returned after the stipulated return window but within a reasonable timeframe.
• When the product shows minor signs of use or damage caused by the customer.

Cancellation Policy

Order Cancellations by the Customer

• Orders can be cancelled before they are shipped. To cancel your order, contact our support team as soon as possible.
• Once the order has been shipped, it cannot be cancelled. You may initiate a return instead.

Cancellations by Artec Natural Herbs

We reserve the right to cancel orders in the following cases:

• Payment issues or incomplete payment.
• Stock unavailability.
• Incorrect or incomplete delivery details provided by the customer.
• Suspicious or fraudulent activity associated with the order.

If your order is cancelled by us, you will be notified promptly, and a full refund will be issued.

Exchange Policy

We currently do not offer direct exchanges. If you wish to replace a product, please return the original item (if eligible) and place a new order.

At Artec Natural Herbs, we are committed to your satisfaction. Whether it's Shilajit, Ashwagandha, or any of our premium herbal products, we want you to feel confident in your purchase. Thank you for choosing us for your wellness needs!